At ShortStayDirect, we understand that plans can change. Our cancellation and refund policy is designed to be clear, fair, and transparent — so you can book with confidence.

Flexible Cancellations

Most of our listings offer flexible cancellation terms. You can cancel your booking free of charge up to a specific number of days before your scheduled move-in date. The exact cancellation period may vary slightly depending on the apartment and will always be clearly displayed on the listing page before you book.

Full Refunds

If you cancel within the allowed cancellation window, you will receive a full refund of the rent you paid. Refunds are processed promptly through your original payment method.

If you cancel after the cancellation window has passed, the first month’s rent may no longer be refundable — this depends on the individual listing’s policy.

Last-Minute Cancellations

If you cancel less than 7 days before your check-in date, refunds are not guaranteed. However, we always aim to assist and can evaluate each case individually. Please reach out as soon as possible so we can explore options.

How to Cancel

To cancel your booking:

 1. Contact our support team at support@shortstaydirect.com

 2. Include your name and booking reference

 3. Let us know the reason for cancellation (optional)

Our team will confirm the cancellation and inform you of your refund status within 1 business day.

Booking Changes

Need to adjust your check-in date, extend your stay, or switch apartments? Just contact us — we’re flexible and happy to help when availability allows.

Questions?

If you have any concerns or special circumstances, don’t hesitate to contact our team at support@shortstaydirect.com  We’re here to support you every step of the way.